Return & Refund Policy

At Pavitrapallu, we are committed to offering premium-quality sarees with complete customer satisfaction. If you are not fully happy with your purchase, we’re here to assist you.

📦 Returns

• Returns are accepted only if the product is damaged, defective, or the wrong item was sent.

• You must raise a return request within 3 days of delivery.

• The product must be:

       - Unused and unwashed

       - In original packaging with all tags intact

       - Accompanied by the original order ID/invoice

🛑 Important: An unboxing/unpacking video is mandatory for all return claims. This helps us verify the issue and process your request quickly.

📩 Email us at: pavitrapallu7@gmail.com or WhatsApp us with the video and photos of the issue.

💸 Refunds

• After your return is approved and received, we’ll notify you.

• Refund will be processed within 7–10 working days to the original payment method.

• Shipping charges (if any) are non-refundable.

🔁 Exchanges

• We do not offer direct exchanges. You may return the product (if eligible) and place a new order.

❌ Non-Returnable Items

• Products purchased under sales, discounts, or offers

• Customized or altered sarees

• Sarees with blouse stitched or fall/pico added

• Returns without valid unpacking video proof

🛑 Cancellation Policy

• Orders can be cancelled only before dispatch.

• Once shipped, the order cannot be cancelled.

📍 Need Help?

• Email: pavitrapallu7@gmail.com

• Phone/WhatsApp: +91-8460289207

• Timings: Mon–Sat, 10 AM – 6 PM